Refund Policy

Eligibility

Full refunds are available if you cancel in writing within 14 days of enrolment confirmation and have not accessed more than Module 1 materials or downloaded more than one template pack.

Timeframe

Refund requests must reach us within the eligibility window. After 14 days, or after Module 2 access is unlocked, refunds are considered only on a partial basis as described below.

Full and partial refunds

Within the eligibility window and access limits above, we refund 100% of fees paid for that seat. Between day 15 and day 30, if fewer than three modules were accessed, we may offer a 50% partial refund at our discretion. After day 30, seats are non-refundable except where required by United Kingdom consumer law.

Non-refundable items

Custom kickoff clinics already delivered, Assurance Floor annual refresh briefings already held, and third-party venue costs (if separately itemised) are non-refundable.

Refund process

Email contact@dynamicwebstack.digital with your enrolment reference, learner name, and reason. We confirm receipt within two working days and may ask which modules were accessed.

Processing time and method

Approved refunds are processed within 14 working days to the original payment method. Bank transfer refunds may take longer depending on your institution.

Cancellation by Dynamicwebstack

If we cancel a cohort or cannot deliver a purchased seat, you may choose a full refund or transfer to a later date at no extra cost.

Exceptions

Nothing in this policy limits mandatory rights under the Consumer Rights Act 2015 or other applicable United Kingdom law. Force majeure events may delay delivery; we will offer transfer options before considering refunds in those cases.

Contact for refund requests

Dynamicwebstack, 94 Clasper Way; Heybridge Basin; CM9 7PA; United Kingdom · 077 4481 9688 · contact@dynamicwebstack.digital